![]() See Repair Instructions for more details.The package provides the installation files for Intel Camera Sensor OV2740 Driver version 21.10130.350.8557. In the worst case, you may need to perform a "Reset this PC" (set to factory defaults) under Start > Settings > Update & security > Recovery, or submit the unit to a certified repair center. ![]() If still have difficulties with the camera on the Mesa 2, manually reload the drivers such as from the following link. You can also Uninstall device then “Scan for hardware changes” to re-install device. Tap and hold it to Disable device, then Enable device. On the Mesa 2, select Camera Sensor IMX175 (rear) and/or Camera Sensor OV2722 (front). On the Mesa 3, select Camera Sensor OV2740 and/or Camera Sensor OV8856. In Device Manager, open the System devices section. Tap and hold on the bottom-left Windows (Start) button to select Device Manager from the menu. Disable/Enable in Device Manager in Windows Verify Account Control and Group PolicyĮnsure no group policy or user account control applied by your organization is intentionally preventing the camera from operating. Some alternative camera apps are also available. You may need to uninstall then re-install this app from the Microsoft Store. Verify Camera App WorksĮnsure the Microsoft Camera app is still installed and functioning. Then, attach a wall charger and briefly press the Power button again to boot back up and test the camera. ![]() Perform a Hard Reset by first doing a Shut Down then hold the hardware Power button for 20 seconds, release then wait a few seconds. Standard (base) model Mesa 2 and Mesa 3 units do not provide camera hardware, as shown below. If the front and/or rear camera will not open on the Mesa 3 or Mesa 2 with Windows, some possible solutions are as follows. Camera will not open on Mesa 3 or Mesa 2 ![]()
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